@misc{indiciae95f83b96a2bd,
  title = {Not virtual, but a real, live, online, interactive reference service.},
  author = {Lisa Lott Jerant and Kenneth Firestein},
  year = {2003},
  doi = {10.1300/j115v22n02\_05},
  url = {https://pubmed.ncbi.nlm.nih.gov/12723814/},
  note = {Source identifier: 12723814}
}