TY  - RPRT
TI  - Not virtual, but a real, live, online, interactive reference service.
AU  - Lisa Lott Jerant
AU  - Kenneth Firestein
PY  - 2003
DO  - 10.1300/j115v22n02_05
UR  - https://pubmed.ncbi.nlm.nih.gov/12723814/
ID  - 12723814
ER  -