@misc{indiciae130ecbcffe76,
  title = {Consumer/provider communication research: directions for development.},
  author = {Gary L Kreps and Neeraj K Arora and David E Nelson},
  year = {2003},
  doi = {10.1016/s0738-3991(03)00070-3},
  url = {https://pubmed.ncbi.nlm.nih.gov/12767575/},
  note = {Source identifier: 12767575}
}