@misc{indiciae4370ed0b43e5,
  title = {Patients not customers.},
  author = {A T Hyatt},
  year = {2003},
  doi = {10.1038/sj.bdj.4810236},
  url = {https://pubmed.ncbi.nlm.nih.gov/12819671/},
  note = {Source identifier: 12819671}
}