@misc{indiciae437974e73974,
  title = {The customer is always right.},
  author = {Diane V Dado},
  year = {2003},
  doi = {10.1097/01.prs.0000066011.50350.bf},
  url = {https://pubmed.ncbi.nlm.nih.gov/12832911/},
  note = {Source identifier: 12832911}
}