@misc{indiciaec9ba123e16dc,
  title = {Quality communication.},
  author = {Robin Gourlay},
  year = {2003},
  doi = {10.1108/ijhcqa.2003.06216caa.001},
  url = {https://pubmed.ncbi.nlm.nih.gov/12870250/},
  note = {Source identifier: 12870250}
}