@misc{indiciaef77037623138,
  title = {Service systems research.},
  author = {D M Steinwachs and H M Cullum and R A Dorwart and L Flynn and R Frank and M B Friedman and M I Herz and E P Mulvey and L Snowden and M A Test},
  year = {1992},
  doi = {10.1093/schbul/18.4.627},
  url = {https://pubmed.ncbi.nlm.nih.gov/1439614/},
  note = {Source identifier: 1439614}
}