@misc{indiciae0268d544d20f,
  title = {Dispute resolution procedures: make them work for you.},
  author = {Michelle Gilliver-Smith},
  year = {2003},
  doi = {10.1111/j.1751-0813.2003.tb13347.x},
  url = {https://pubmed.ncbi.nlm.nih.gov/15086073/},
  note = {Source identifier: 15086073}
}