TY  - RPRT
TI  - Dispute resolution procedures: make them work for you.
AU  - Michelle Gilliver-Smith
PY  - 2003
DO  - 10.1111/j.1751-0813.2003.tb13347.x
UR  - https://pubmed.ncbi.nlm.nih.gov/15086073/
ID  - 15086073
ER  -