@misc{indiciaed8d5ecf32326,
  title = {Balanced scorecard for methodology for total performance improvement.},
  author = {Janice J Thalman and Thomas P Malinowski},
  year = {2004},
  doi = {10.1016/j.rcc.2004.01.007},
  url = {https://pubmed.ncbi.nlm.nih.gov/15177249/},
  note = {Source identifier: 15177249}
}