TY  - RPRT
TI  - Balanced scorecard for methodology for total performance improvement.
AU  - Janice J Thalman
AU  - Thomas P Malinowski
PY  - 2004
DO  - 10.1016/j.rcc.2004.01.007
UR  - https://pubmed.ncbi.nlm.nih.gov/15177249/
ID  - 15177249
ER  -