@misc{indiciaeb94d3d2321fc,
  title = {[Tips on interactions with "difficult" patients. How "customer-friendly" is your practice?].},
  author = {Judith Neumaier},
  year = {2004},
  url = {https://pubmed.ncbi.nlm.nih.gov/15346926/},
  note = {Source identifier: 15346926}
}