@misc{indiciaef6df7b183a23,
  title = {Troubled units: creating change.},
  author = {Anne LaVoice Hawkins and Lucinda Stephens Kratsch},
  doi = {10.1097/00044067-200404000-00006},
  url = {https://pubmed.ncbi.nlm.nih.gov/15461038/},
  note = {Source identifier: 15461038}
}