@misc{indiciae54e39c80b054,
  title = {Quality and more quality.},
  author = {Robin Gourlay},
  year = {2004},
  doi = {10.1108/ijhcqa.2004.06217gaa.001},
  url = {https://pubmed.ncbi.nlm.nih.gov/15552391/},
  note = {Source identifier: 15552391}
}