@misc{indiciae799c24a4e9a0, title = {Benchmarking as a management tool in decision making.}, author = {Michael J Sax}, year = {2005}, doi = {10.18553/jmcp.2005.11.s1-a.s3}, url = {https://pubmed.ncbi.nlm.nih.gov/15667240/}, note = {Source identifier: 15667240} }