@misc{indiciaea37785c45def,
  title = {Does NHS Direct empower patients?},
  author = {Alicia O'Cathain and Jackie Goode and Donna Luff and Tim Strangleman and Gerard Hanlon and David Greatbatch},
  year = {2005},
  doi = {10.1016/j.socscimed.2005.03.028},
  url = {https://pubmed.ncbi.nlm.nih.gov/15894416/},
  note = {Source identifier: 15894416}
}