@misc{indiciae34e06c0fb37f,
  title = {Introducing total quality management.},
  author = {K Evans and G English},
  doi = {10.7748/ns.6.27.32.s36},
  url = {https://pubmed.ncbi.nlm.nih.gov/1596449/},
  note = {Source identifier: 1596449}
}