@misc{indiciaee314e7ed30e8,
  title = {Making a difference and what a difference communications can make!},
  author = {Joan L Shaver},
  doi = {10.1016/j.outlook.2005.09.006},
  url = {https://pubmed.ncbi.nlm.nih.gov/16226564/},
  note = {Source identifier: 16226564}
}