TY  - RPRT
TI  - Laying the cornerstone: an employee-driven customer service program.
AU  - Stephen M Davis
AU  - Ann S Chinnis
AU  - J Erin Dunmire
DO  - 10.1111/j.1945-1474.2006.tb00597.x
UR  - https://pubmed.ncbi.nlm.nih.gov/16749294/
ID  - 16749294
ER  -