@misc{indiciae9bfc0935da09,
  title = {Developing policies and procedures.},
  author = {Susan A Randolph},
  year = {2006},
  doi = {10.1177/216507990605401104},
  url = {https://pubmed.ncbi.nlm.nih.gov/17124968/},
  note = {Source identifier: 17124968}
}