@misc{indiciaec0b6b774a2ee,
  title = {Developing a quality assurance program for online services.},
  author = {A W Humphries and G V Naisawald},
  year = {1991},
  url = {https://pubmed.ncbi.nlm.nih.gov/1909197/},
  note = {Source identifier: 1909197}
}