@misc{indiciae241ccb273c55,
  title = {Total quality management: an idea whose time has come.},
  author = {F Masters and J A Schmele},
  year = {1991},
  doi = {10.1097/00001786-199107000-00003},
  url = {https://pubmed.ncbi.nlm.nih.gov/2050804/},
  note = {Source identifier: 2050804}
}