@misc{indiciae1da9f9201448,
  title = {Using patient satisfaction data: an ongoing dialogue to solicit feedback.},
  author = {M B Petersen},
  year = {1989},
  doi = {10.1016/s0097-5990(16)30293-7},
  url = {https://pubmed.ncbi.nlm.nih.gov/2502746/},
  note = {Source identifier: 2502746}
}