@misc{indiciae180fea9394e0,
  title = {Complaints and litigation.},
  author = {B E Banks},
  year = {1989},
  doi = {10.1016/s0140-6736(89)92311-8},
  url = {https://pubmed.ncbi.nlm.nih.gov/2564936/},
  note = {Source identifier: 2564936}
}