@misc{indiciae2a056e207d14,
  title = {Meeting consumer expectations.},
  author = {R B Spitzer},
  year = {1988},
  doi = {10.1097/00006216-198801230-00006},
  url = {https://pubmed.ncbi.nlm.nih.gov/3374854/},
  note = {Source identifier: 3374854}
}