TY  - RPRT
TI  - A systems approach to customer satisfaction.
AU  - J G Spicer
AU  - M J Craft
AU  - K C Ross
PY  - 1988
DO  - 10.1097/00006216-198801230-00014
UR  - https://pubmed.ncbi.nlm.nih.gov/3374862/
ID  - 3374862
ER  -