@misc{indiciaedb2f43f65d46,
  title = {Litigation and complaints procedures: objectives, effectiveness and alternatives.},
  author = {C J Whelan},
  year = {1988},
  doi = {10.1136/jme.14.2.70},
  url = {https://pubmed.ncbi.nlm.nih.gov/3392721/},
  note = {Source identifier: 3392721}
}