@misc{indiciae6eb76ef15d61,
  title = {Customer satisfaction or refund.},
  author = {J E Crawford},
  year = {1977},
  doi = {10.1097/00006216-197700130-00002},
  url = {https://pubmed.ncbi.nlm.nih.gov/585418/},
  note = {Source identifier: 585418}
}