@misc{indiciaeff4fd73d7153,
  title = {Customer satisfaction: the case for measurement.},
  author = {M Johns},
  year = {1995},
  doi = {10.3109/17453059509040795},
  url = {https://pubmed.ncbi.nlm.nih.gov/7560764/},
  note = {Source identifier: 7560764}
}