@misc{indiciaeb74b391abccc,
  title = {Surviving the 'heartsink' experience.},
  author = {N J Mathers and L Gask},
  year = {1995},
  doi = {10.1093/fampra/12.2.176},
  url = {https://pubmed.ncbi.nlm.nih.gov/7589942/},
  note = {Source identifier: 7589942}
}