@misc{indiciaebad9579f44cf,
  title = {Business process quality management: a step beyond continuous quality improvement.},
  author = {T R Ardabell and M A Turjanica and M J Mastorovich and V Hirschman},
  year = {1995},
  url = {https://pubmed.ncbi.nlm.nih.gov/7627232/},
  note = {Source identifier: 7627232}
}