@misc{indiciaee463a7b7f021,
  title = {Measuring patient satisfaction: a case study.},
  author = {M E Ryan and F J Collins and J B Dowd and P K Pierce},
  year = {1995},
  doi = {10.1097/00001786-199501000-00009},
  url = {https://pubmed.ncbi.nlm.nih.gov/7881119/},
  note = {Source identifier: 7881119}
}