TY - RPRT TI - Measuring patient satisfaction: a case study. AU - M E Ryan AU - F J Collins AU - J B Dowd AU - P K Pierce PY - 1995 DO - 10.1097/00001786-199501000-00009 UR - https://pubmed.ncbi.nlm.nih.gov/7881119/ ID - 7881119 ER -