@misc{indiciaead323f700cce,
  title = {Informal complaints procedure in general practice.},
  author = {P K Schütte},
  year = {1994},
  doi = {10.1136/bmj.309.6952.478b},
  url = {https://pubmed.ncbi.nlm.nih.gov/7920156/},
  note = {Source identifier: 7920156}
}