@misc{indiciaeab12f5902ae2,
  title = {Appointment access: planning to benchmark a complex issue.},
  author = {A V Lewis and J White and B Davis},
  year = {1994},
  doi = {10.1016/s1070-3241(16)30073-6},
  url = {https://pubmed.ncbi.nlm.nih.gov/8044224/},
  note = {Source identifier: 8044224}
}