@misc{indiciaec263796dc041,
  title = {Assessing patient satisfaction. Part 1. The research process.},
  author = {D J Pontin and C Webb},
  year = {1995},
  doi = {10.1111/j.1365-2702.1995.tb00040.x},
  url = {https://pubmed.ncbi.nlm.nih.gov/8535580/},
  note = {Source identifier: 8535580}
}