@misc{indiciae8d2e89850e9e,
  title = {Effective ED complaint management.},
  author = {M Dagher and P Kelbert and R J Lloyd},
  year = {1995},
  doi = {10.1097/00006247-199512000-00015},
  url = {https://pubmed.ncbi.nlm.nih.gov/8577429/},
  note = {Source identifier: 8577429}
}