@misc{indiciae719679f2d4be,
  title = {Overview: cooperating for improvement.},
  author = {D M Berwick and T W Nolan},
  year = {1995},
  doi = {10.1016/s1070-3241(16)30185-7},
  url = {https://pubmed.ncbi.nlm.nih.gov/8608328/},
  note = {Source identifier: 8608328}
}