@misc{indiciaeaedb32057518,
  title = {Service level agreements.},
  author = {J Early},
  year = {1996},
  doi = {10.7748/nm.3.1.25.s21},
  url = {https://pubmed.ncbi.nlm.nih.gov/8715798/},
  note = {Source identifier: 8715798}
}