@misc{indiciae617aeeaf26df,
  title = {Data-driven interventions to improve patient satisfaction.},
  author = {K M Luther},
  year = {1996},
  doi = {10.1097/00001786-199607000-00006},
  url = {https://pubmed.ncbi.nlm.nih.gov/8783543/},
  note = {Source identifier: 8783543}
}