@misc{indiciae5311586291af,
  title = {Customer-service call centers.},
  author = {C R Talley},
  year = {1996},
  doi = {10.1093/ajhp/53.17.2041},
  url = {https://pubmed.ncbi.nlm.nih.gov/8870890/},
  note = {Source identifier: 8870890}
}