@misc{indiciae12e129bd4486,
  title = {How do we really know that we are improving quality?},
  author = {A D Kaluzny},
  year = {1996},
  doi = {10.1016/s1070-3241(16)30277-2},
  url = {https://pubmed.ncbi.nlm.nih.gov/8937946/},
  note = {Source identifier: 8937946}
}