@misc{indiciae51d533c49df4,
  title = {Putting customers first.},
  author = {N Hayden},
  year = {1997},
  doi = {10.1111/j.1552-6356.1997.tb00950.x},
  url = {https://pubmed.ncbi.nlm.nih.gov/9304902/},
  note = {Source identifier: 9304902}
}