@misc{indiciae848a1d7388ac,
  title = {Customer service run amok.},
  author = {P G Zimmermann},
  year = {1997},
  doi = {10.1016/s0099-1767(97)90245-2},
  url = {https://pubmed.ncbi.nlm.nih.gov/9460374/},
  note = {Source identifier: 9460374}
}