@misc{indiciae0cc56f8e2fbe,
  title = {NHS direct: managing demand.},
  author = {D Pencheon},
  year = {1998},
  doi = {10.1136/bmj.316.7126.215a},
  url = {https://pubmed.ncbi.nlm.nih.gov/9468696/},
  note = {Source identifier: 9468696}
}