@misc{indiciae3a39f08f1cf2,
  title = {Complaints within the NHS.},
  author = {M E Rodgers},
  doi = {10.12968/bjon.1998.7.6.5735},
  url = {https://pubmed.ncbi.nlm.nih.gov/9661360/},
  note = {Source identifier: 9661360}
}