@misc{indiciaea5c9677c3066,
  title = {Superb customer service comes from within.},
  author = {J E Mason},
  year = {1998},
  doi = {10.1097/00006247-199809000-00010},
  url = {https://pubmed.ncbi.nlm.nih.gov/9807470/},
  note = {Source identifier: 9807470}
}