@misc{indiciae7ffacc7c06f2,
  title = {Increasing patient satisfaction.},
  author = {D J Lamb},
  year = {1998},
  doi = {10.1038/sj.bdj.4809803},
  url = {https://pubmed.ncbi.nlm.nih.gov/9807910/},
  note = {Source identifier: 9807910}
}