PubMed · 10026637
Surgeon--assistant communication.
Abstract
Although conflict is often viewed negatively, in reality, patient care can be enhanced by a combination of conflict and collaborative techniques. Strategic timing, along with an appropriate location for the interaction, is important in resolving a disagreement. A defensive approach will only cause an interaction to escalate--use a calm, objective approach instead.
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R Davidhizar, S Dowd. Surgeon--assistant communication.. https://pubmed.ncbi.nlm.nih.gov/10026637/
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