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PubMed · 10104762

User friendly services.

L Winn·A Quick
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Abstract

Consumerism is fashionable in the health service, but there is a danger that it will prove no more than window-dressing. Liz Winn and Allison Quick, who recently wrote a book on user-friendly services, addressed particularly to the managers of community health services, summarise their conclusions, pointing out the possibilities and pitfalls if consumerism is to be taken seriously.

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Community Health ServicesConsumer BehaviorOrganizational InnovationUnited KingdomJournal Article

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L Winn, A Quick. 1990. User friendly services.. https://pubmed.ncbi.nlm.nih.gov/10104762/

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